Was told it was in stock, wasnt, no eta, settled for what they had, not what was ordered
Hi Todd, thanks for the feedback, and we're sorry you aren't satisfied with the solution we offered. For context for other readers: we took a will-call order for black when it was actually out of stock. Restock of the color was delayed significantly due to a production issue on the manufacturer's end, pushing our lead time out several weeks, and you needed the case right away.
As soon as we caught the error, we called you directly, explained the delay, and offered Desert Tan or OD Green as in-stock alternatives, and you chose and picked up the Desert Tan. We know a color swap isn't what you set out for, and we appreciate you working with us on it. If you'd like to order a black case down the road, we'd be glad to help. Thank you for your business. We do appreciate it!
Great hardshell suitcase. My third Pelican case and also amazing color!