電子信件的完美示範，主要因為是台灣用戶是指定區域寄送，如此費心，透過專業的窗口，客製化的細節交流，以及完善的成品送達，完美交付，以及後續的任何細節對應，完全不會有失望的可能，我已經開始期待未來添購更多配色的產品，以利支持好服務，做得好！
Was told it was in stock, wasnt, no eta, settled for what they had, not what was ordered
Hi Todd, thanks for the feedback, and we're sorry you aren't satisfied with the solution we offered. For context for other readers: we took a will-call order for black when it was actually out of stock. Restock of the color was delayed significantly due to a production issue on the manufacturer's end, pushing our lead time out several weeks, and you needed the case right away.
As soon as we caught the error, we called you directly, explained the delay, and offered Desert Tan or OD Green as in-stock alternatives, and you chose and picked up the Desert Tan. We know a color swap isn't what you set out for, and we appreciate you working with us on it. If you'd like to order a black case down the road, we'd be glad to help. Thank you for your business. We do appreciate it!
Great hardshell suitcase. My third Pelican case and also amazing color!